Life in First Principles – Cybernetics
Imagine learning how to cook your best meal, say jollof rice. Your first attempt might not come out as planned. The second, slightly better. Maybe a third and fourth attempt might get your there, but one day, you’ll discover you nailed it. What changed? You simply adjusted over time. That quiet process sits at the […]
The Gift of Focus
Today, I explore an unexpected moment of gratitude inspired by meeting someone who uses blinders on their glasses. That encounter opened my eyes to the quiet genius of the human brain – how it filters distractions, manages our senses, and helps us focus without us ever noticing. This post is a reminder to appreciate the invisible systems within us and the often-overlooked gift of simply being able to focus.
Design by Design
Over the years, I have worked with several organisations where I would receive a call to come in and help with the design process just weeks before the product is supposed to go live. It often makes me wonder why people leave design to the very end as though it is an appendage.
Automation Without Empathy: When AI Pushes Customers Away
Automation and AI have their place in process improvement and efficiency, but when we try to replace empathy completely, things go wrong. But technology does not equal service. It enhances it.
5 Things a Business Analysis Mindset Will Do For You
I used to feel uneasy about the BABOK definition of “Business Analyst”, but over time, I have come to embrace it as not just a role. It is a mindset and it comes with several professional and personal benefits – if you embrace it.
Storytelling: The Business Analyst’s Secret Weapon
As a movie lover, I often find myself immersed in beautiful storylines and recently, I had to wonder what makes a good story and how I could learn a few things from movie makers and transfer them to the field.
Design is Everything, but Can Your Design Have Everything?
Design is all around us. I used to thing that design was just about how a thing looks but over the years, I came to understand that it involves how a thing performs. Here is a list of 10 characteristics of a good design as stated by Dieter Rams.
Can Great Design Be The Leather That Sheaths The Sword of Capitalism?
Capitalism is a vehicle for good, growth and innovation but left unchecked, bad actors can use it for the decimation of humanity at the cost of profit. Can we use design as a way to check this?
The Designer’s Guide To Requirements Elicitation
The ability to ask great questions might not just be the foundation of great relationships, it could also be the foundation of great solutions. As business analysts, this ability is required to hold elicitation sessions which could lead to great products.
The Customer is Always Important
Over the years, the mantra “the customer is always right” has been used and in most cases abused. This is a proposition to shift the narrative from a transactional approach to a relationship approach by reframing the mantra.