Business Analysis
By Design
BA By Design is where business analysis meets design. Here, I distill my thoughts on how I have used the business analysis mindset and design thinking to solve business challenges. Each post explores how design principles can elevate the analytical approach.
Design by Design
Over the years, I have worked with several organisations where I would receive a call to come in and help with the design process just weeks before the product is supposed to go live. It often makes me wonder why people leave design to the very end as though it is an appendage.
Automation Without Empathy: When AI Pushes Customers Away
Automation and AI have their place in process improvement and efficiency, but when we try to replace empathy completely, things go wrong. But technology does not equal service. It enhances it.
5 Things a Business Analysis Mindset Will Do For You
I used to feel uneasy about the BABOK definition of “Business Analyst”, but over time, I have come to embrace it as not just a role. It is a mindset and it comes with several professional and personal benefits – if you embrace it.
Storytelling: The Business Analyst’s Secret Weapon
As a movie lover, I often find myself immersed in beautiful storylines and recently, I had to wonder what makes a good story and how I could learn a few things from movie makers and transfer them to the field.
Design is Everything, but Can Your Design Have Everything?
Design is all around us. I used to thing that design was just about how a thing looks but over the years, I came to understand that it involves how a thing performs. Here is a list of 10 characteristics of a good design as stated by Dieter Rams.
The Designer’s Guide To Requirements Elicitation
The ability to ask great questions might not just be the foundation of great relationships, it could also be the foundation of great solutions. As business analysts, this ability is required to hold elicitation sessions which could lead to great products.