Automation Without Empathy: When AI Pushes Customers Away

Automation and AI have their place in process improvement and efficiency, but when we try to replace empathy completely, things go wrong. But technology does not equal service. It enhances it.

5 Things a Business Analysis Mindset Will Do For You

I used to feel uneasy about the BABOK definition of “Business Analyst”, but over time, I have come to embrace it as not just a role. It is a mindset and it comes with several professional and personal benefits – if you embrace it.

Storytelling: The Business Analyst’s Secret Weapon

As a movie lover, I often find myself immersed in beautiful storylines and recently, I had to wonder what makes a good story and how I could learn a few things from movie makers and transfer them to the field.